Frequently asked questions

Most items are resale, open-box, liquidation, or used — not sealed retail units. Every listing states the exact condition, and each item is inspected before it's listed and again before shipping when practical. Always review the photos, description, condition notes, and included accessories before buying, since condition is exactly as shown.

Yes — most in-stock listings have a Make an Offer button next to Buy Now. Name your price and add an optional note, and we'll respond. Offers move through pending → countered → accepted, and you can track them in your account's Offers tab.

We currently ship within the United States, from San Diego, California. Orders typically arrive in 3-5 business days after payment clears. Tracking is emailed when available and also appears in your PrimSale account order history — carrier scans can take a little time to show up after a label is created.

Unless a listing says otherwise, start a return within 30 days of delivery by emailing info@primsale.com with your order email, the item name, and the reason. A few conditions:

• Returned items must match the serial number and condition of the item shipped.
• Include all accessories, parts, manuals, packaging, and bundled items.
• Items damaged, altered, disassembled, swapped, or missing parts may be refused or refunded at a reduced amount.

See the full Shipping & Returns policy for details.

Contact us as soon as possible at info@primsale.com. Keep the item, packaging, and shipping materials until the issue is resolved — photos or a carrier inspection may be needed. We'll make it right.

Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the refund after it's submitted.

Payments are handled by Stripe. PrimSale does not store full credit card numbers on our servers. Your card details are processed by Stripe under its own security and privacy policies.

You can check out without one, but a free account unlocks order history and tracking, the Offers tab, a wishlist, and coupons. Signing up also gets you 10% off your first order.

PrimSale is online only. Every item is hand-picked, inspected, and shipped fast from San Diego, CA.